Frequently Asked Questions
Everything you need to know about your Secretlab experience.
What is the estimated shipping time for orders within the EU?
Most in-stock items are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your specific location within the European Union.
Does my Secretlab chair come with a warranty?
Yes, all Secretlab chairs come with a 3-year limited warranty as standard, which can be extended to 5 years through our Warranty Extension Program.
What is your return policy for EU customers?
We offer a 49-day return policy. Items must be in their original packaging and in like-new condition to be eligible for a refund, subject to return shipping fees.
How do I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Klarna, depending on your country.
Are Secretlab chairs difficult to assemble?
Not at all. Each chair includes a detailed step-by-step assembly guide and a toolkit. Most users find they can complete the assembly in approximately 15-20 minutes.